Terms of Service

Last Updated: September 20, 2025

1. Acceptance of Terms

By accessing or using the services provided by MNABS (003053938-M) ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Description

We provide top-up services for Mango Live diamonds. Our services include:

• Processing orders for Mango Live diamonds
• Facilitating payment transactions
• Providing customer support for diamond top-up services

3. Account Registration

To use our services, you may need to provide certain information including your Mango Live ID and contact details. You agree to provide accurate and complete information and to keep this information updated.

4. Order Process

The order process consists of the following steps:

1. Selection of diamond package
2. Provision of your Mango Live ID and contact information
3. Selection of payment method
4. Payment processing
5. Confirmation and fulfillment of order

5. Pricing and Payment

All prices are displayed in Malaysian Ringgit (RM) and include applicable taxes. We accept payment through:

• Bank transfer (Maybank)
• DuitNow QR
• Touch 'n Go eWallet

Payment must be completed before we process your order.

All payments are received without prejudice.

Any amount paid exceeding the total order prices will not be refunded.

6. Delivery of Diamonds

Upon successful payment verification, we will process your diamond top-up request. Delivery times may vary but typically occur within 5 to 15 minutes of payment confirmation.

7. Refund Policy

Due to the digital nature of our products, all sales are final. Refunds are only provided in the following circumstances:

• If we fail to deliver the purchased diamonds to your account
• If there was an error in the order processing on our part
• If we no longer offer the said service

To request a refund, please contact our customer service within 8 hours of your purchase.

All approved refund request will be refunded to the same bank/e-wallet account used within 5 working days.

8. Prohibited Activities

You agree not to:

• Use our services for any illegal purpose
• Provide false or misleading information
• Attempt to circumvent our security measures
• Use our services to engage in fraudulent activities
• Resell our services without authorization

9. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright and other intellectual property laws.

10. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services.

11. Indemnification

You agree to indemnify and hold harmless MNABS and its employees from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms of Service.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of significant changes by posting the updated terms on our website.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

14. Contact Information